Chatbots in Education: How They Support Students and Teachers?

In the modern world, chatbots have found their applications in nearly every field, and education is no exception. Chatbots have become invaluable tools for both students and teachers, providing assistance in various tasks, ranging from answering questions and delivering study materials to tracking progress and much more. These versatile chatbots can be integrated into educational platforms and learning management systems, enhancing the overall learning experience.

Optimal Use Cases of Chatbots in Education

Answering Course Queries
With the growing popularity of online education and EdTech platforms, students and their parents often seek information about courses, including costs, curriculum, and completion timelines. Here, chatbots come to the rescue by providing quick and comprehensive answers to such queries. By supplying students with the necessary information in a timely manner, chatbots increase the likelihood of course enrollments and promote transparency, fostering positive relationships with parents and students.
Supporting Teachers
Teachers often require assistance with administrative tasks and record-keeping, and who can do this more accurately than an educational chatbot? It’s no wonder that chatbots can serve as excellent assistants for teachers, providing them with the necessary administrative support. They can help teachers with test planning, rank tests, and other assessments, as well as assist in tracking the progress of projects and assignments.
Collecting Student Feedback
Chatbots can gather feedback from students in various ways, including personal interactions with them during or after classes, online surveys or forms, and sentiment analysis of student messages or interactions. Chatbots can ask specific questions about classes or courses and collect input on various topics such as course content, teaching style, homework, grades, and more.
Increasing Student Engagement
Millennials interact with chatbots daily, so engaging them in the educational process through chatbots is an important aspect. It’s an excellent way to build familiarity, loyalty, and trust. Even if you provide high-quality education, students need regular contact and activities to stay engaged and feel like a part of the institution.
Assisting in the Admission Process
A crucial part of successful educational institutions is guiding students through the admission process. Since this process varies from institution to institution, it can be challenging for applicants. Everyone seeks simple and quick solutions, and assisting students in obtaining them increases admissions.
A chatbot trained to go through the stages of student admissions can significantly simplify the process. These bots conduct entrance exams, track students’ performance, create lists of qualified applicants, inform them about the next steps and course options, and answer all their questions without human intervention. This speeds up the process and eliminates the waiting time typically required when dealing with a human.
Providing Easy Access to Information
Students often have numerous questions about lesson plans, schedules, school policies, especially at specific times of the year, such as the beginning and end of semesters. When a teacher has dozens of students to instruct, answering these identical questions individually takes time. Educational chatbots can be created by a school (or an individual teacher by uploading course-related content), deployed, and trained over time to answer the countless questions posed by students, such as: When does the chemistry class start? Do we have math homework? Do we have a zero-period class? And so on.

Additionally, new students can use the school’s chatbot to help them settle into their new school. These students can use the chatbot to navigate between classes and facilities, as well as sign up for events that may interest them.

Chatbots undoubtedly play a significant role in education, providing students with personalised and accessible educational opportunities. They offer several advantages, including 24/7 availability, personalised learning, quick feedback, cost-effectiveness, accessibility, stress reduction, and increased student engagement.

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