Create a chatbot
Create a chatbot
Go Back
Blog Image

April 28,2025

AI Chatbot from Domino CRM: Let It Work for You

The Pro plan in the Domino CRM no-code chatbot builder comes with an AI-powered assistant. This function is capable of taking over communication with your end-clients on Telegram. For us, integrating some value-adding AI potential into user flows was an obvious step. 

Check out these three key stats from the Statista source that highlight why team should actively adopt AI chatbots when it comes to sales and customer support:

1. 96% believe organizations should accelerate the use of chatbots and AI to complement or even replace traditional customer interaction methods; 

2. 94% predict that chatbots will soon replace traditional call centers;

3. 82% are willing to ‘work’ with a smart chatbot rather than wait for a human agent.

How AI Chatbots Can Be Helpful 

AI chatbots offer a range of tangible and measurable benefits:

  • 24/7 availability, coupled with instant responses. AI chatbots never take breaks or lose focus. Instead, they provide swift assistance around the clock;

  • Personalization, based on the right prompt setup, AI chatbots stay perfectly aligned with your brand’s TOV and adapt to your clients’ needs (within the boundaries you define);

  • Higher engagement. In stark contrast with totally rigid scripts, AI bots can hold more ‘human-like’ conversations. This will positively impact your company's image;

  • Increased lead generation and sales. AI bots not only engage visitors but also qualify leads, boosting both the number and quality of leads and overall conversions;

  • Resource savings and greater cost-efficiency.  A single AI bot can handle multiple conversations at once, easing the load on your support teams and cutting service costs;

  • Consistency and dependability. AI bots deliver unified responses, minimizing the risks associated with human error.

Start employing your own AI chatbot with ease today! 

Here is how you can set it up with the Pro plan in Domino CRM.

How to Build a Smart AI Chatbot in Domino CRM

1. Create your AI assistant. In your personal account, find the ‘AI Assistant’ section and click ‘+ Add Assistant’.

1.png

2. Assign a name to your new AI bot and create a custom prompt. This text sets professional boundaries for the chatbot. A workable prompt should encompass:

  • The role assigned to your smart bot;

  • Communication style you want it to follow;

  • Forbidden topics that must not be discussed or mentioned;

  • Response format;

  • Actions to take when the bot has no information to generate an answer (typically forwarding to a live operator).

2.png

Important: feel free to adjust the ‘Temperature’ slider to control the bot’s creativity:

  • At 0, the bot will strictly follow your instructions;

  • At 1.5, it will improvise much more freely (we recommend setting it around 0.5 for balanced performance).

3. You can manually add Q&A pairs or upload a ready-made file as a knowledge base for the AI chatbot. Once you’re done, click ‘Add Assistant.’ Your AI assistant will now appear in your list.

3.png

4. Place the AI Assistant node anywhere within your flow where you want it to interact with end-users.

4.png

5. Configure the AI node. Select the right assistant from the dropdown menu (especially important if you have multiple bots). Then set a final fallback question and optionally configure the option to assign a live operator.

5.png

That’s it! Start using an AI chatbot with the Pro plan in Domino CRM today and experience smarter, faster, and more reliable customer communication.