March 10,2025
Delivery Chatbot? With Domino CRM – It’s Easy!
The mission of Domino CRM is to simplify life for businesses and their customers through maximum automation. That’s why we’ve developed not only a wide variety of blocks for chatbot interaction, but also combinations of these blocks as ready-made templates. Today, we’ll take a closer look at one of the most in-demand templates – Delivery.
Indeed, delivery has become commonplace these days. Customers expect food, groceries, or any other items to be brought right to their door at the specified time. To support this, we’ve provided a “Delivery” scenario template. In its current form, it’s tailored to cafés and restaurants, but if you simply change the wording and upload your own catalog, your customers can order any product.
How the “Delivery” Template Works
First, we set up an initial step with triggers for launching the delivery flow. As shown in the illustration, Domino CRM allows you to use multiple types of triggers simultaneously: “Conversation Start,” “Keyword,” or a messenger command (for example, /delivery). You can also add a referral link to launch the scenario, which can direct customers from a Telegram mailing or a QR code.
Following the triggers, there’s a welcome block called “Image Message.” In this delivery chatbot, it greets the customer, displays the establishment’s logo, and offers the choice of a “Menu” button or a link to visit the website. This is the entry point to our funnel—where the user first interacts with the chatbot and the product lineup.
Next, we add a catalog node. When the customer clicks “Want to Try!”, they are taken to a list of available dishes or products. The logic here is straightforward: if the user chooses something from the catalog, the system will display the relevant information (name, description, price, photo). If the user’s response doesn’t match the set conditions (for example, they type in random text), the delivery chatbot will prompt them again to select the correct option. We then ask the customer to pay for the order.
After that, we provide two options for receiving the order: pick-up or delivery. If the customer chooses delivery, the chatbot will ask for a time slot and request the customer’s address.
Additionally, the chatbot includes the following modules:
Assigning staff (the system records which employee will handle the delivery or support).
Service rating (the customer is given star-rating buttons to provide a rating).
Collecting feedback (if the rating is low, the bot asks for more details on what went wrong; if the rating is high, it inquires what the customer liked).
As a result, you get a fully end-to-end scenario in which the customer moves step by step through all stages of the order—from the welcome message and catalog to payment and feedback. This template can be easily adapted for any business: again, you just need to change the text, upload your own catalog, and set the appropriate trigger conditions.
Set up your first chatbot with Domino CRM’s builder and try out the delivery template yourself! It’s that simple!