April 21,2025
How to manage organizations, teams, and managers in Domino CRM
As your business gains momentum and grows, you inevitably face the need to scale your workforce—and the same holds true for your Domino CRM Telegram chatbots.
Why you might need additional 'people power' in Domino CRM:
New business lines or departments. When you launch a new business unit or an entire department, it will almost certainly require its own dedicated team. A separate team makes it easier to serve customers through a chatbot that is tailored to that unit.
A larger customer base. As your audience expands, you may need to add more managers to an existing (or newly created) team. Without them, the 'Assignment' node will have no enough people to route customer tasks to.
Domino CRM makes both tasks straightforward. Here is the practical workflow.
How to structure your staff in Domino CRM
1. Create a new 'Organisation'
In your Domino CRM account, the 'Organisation' section, click '+ New Organisation'. Use this option for an entirely fresh legal entity or line of business. Any chatbots you create under this company will be associated only with it.
2. Create a new team
If you don’t need a brand‑new company, click '+ New Team' instead. This faster, more cost‑effective approach lets you add a team within your current company.
- Give the team a name.
- Click 'Add Operators' and choose their Telegram accounts from the drop‑down list.
3. Add managers to the list
To populate that drop‑down, Domino CRM generates a unique invitation link. Send the link to each operator so they can join the system.
4. Add managers to an existing team
Also, inside the desired team, you can also click on '+ Operator' to bring a new staff member on board.
5. Remove managers when roles change
People advance—or move on. To remove someone, open 'Operators', find the person, click the three‑dot icon, and select 'Delete'.
Managing headcount in Domino CRM is simple. Scale your operations confidently with business‑ready chatbots.