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May 05,2025

The ‘Question’ Node in Your Chatbots from Domino CR: What It Does and Why You Need It

The Question node in the chatbots built through Domino CRM lets one ask their contact for specific information and wait for their reply. Its key function is to pause the flow until the required data is provided in the correct format, so it can be saved and reused to support your corporate goals. 

Why Is This Node So Appreciated?

  • Instant lead qualification and personalization. The chatbot captures key user input and inserts it into future messages. This creates the feeling of a real, personalized conversation, not a generic ‘one-size-fits-all’ blast.

  • File collection made swift and straightforward. Whether it’s a passport scan, a receipt, or a product photo, users are free to upload media directly in the chat, and the bot will store it in the right field. No more “Please send it to our email” back-and-forth.

  • Scenario branching based on answers. Employ the Condition node to route users down different paths depending on what they say.

  • Automated surveys and forms. Combine multiple Question nodes to build full-fledged questionnaires.

  • Reduced operator workload. The more information your chatbot can clarify on its own, the fewer repetitive queries your human agents need to handle. That frees up support staff members to concentrate on more complex or non-standard issues.

Guide to Using the Question node

1. Add a Question node to your flow and specify what type of input you want from the user: a text message or a media file.

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2. Then, store the answer so you can use it later in the chatbot flow. If you're expecting a text response, for instance, you can save it to either a Contact field or a Scenario field. You can select an existing field or create a new one by clicking ‘+ Custom Fields’ under ‘Save response to a custom field’.

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  • Flow-related fields exist only within a single chatbot flow. As long as the contact is going through that flow, the variable stays active and stores the value. But once the scenario ends, the variable is reset and cannot be reused.

  • Contact-specific fields are available across all your bots in Domino CRM. Once you capture any user data, it gets stored permanently and can be reused in any chatbot, broadcast, or scenario. 

There’s also a third option: saving the answer to a Bot field, selected from the dropdown. These are created via the path “Bots” → “Bot fields” → “+ New field.” Bot fields only exist within a specific bot but can be used freely across its flows and messages.

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Supported Answer Types

  • Texts
  • Numbers
  • Dates
  • DateTime
  • Boolean (true/false)
  • Arrays (comma-separated items)
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What’s the Outcome?

When used properly, the Question node becomes a potent tool for collecting invaluable user input. Once the data is gathered via the Domino CRM no-code chatbot builder, you are in the right position to:

  • Integrate user responses into future messages for personalization.

  • Reference past interactions to improve relevance.

  • Use Condition nodes to route the user based on their answers. 

In short, it enables your chatbot to do exactly what modern businesses need: capture, automate, and reuse valuable data at scale.

P.S. Advice from the Domino CRM team 

If your flow includes multiple Question nodes and you save each answer in a Bot field, only the last answer will be retained. The previous ones will be overwritten. That’s why we recommend storing answers in Contact fields. Scenario fields are also fine. Just keep in mind they only work within the current flow and are not stored long-term.