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October 07,2025

Multimedia in Domino CRM Chatbots: Photos, Videos, Audio, and Documents

To keep conversations with your business both engaging and informative, a Telegram chatbot can use photos, videos, audio, and even documents in different formats (within reasonable limits, for sure). Specialized research indicates that multimedia can provide for:

  • Higher engagement;
  • Faster task resolution in conversations (fewer unnecessary steps in the conversation);
  • Better understanding and retention of content;
  • A more human and ‘warm’ communication effect.

Moving from theory to practice, a Telegram chatbot with photos, videos, images, and documents can:

  • Display your business registration certificate to build trust;
  • Showcase your product;
  • Play a short and friendly voice note or jingle (small touches that make a difference);
  • Send a step-by-step video tutorial;
  • Share a diagram, map, or infographic instead of a long wall of text;
  • Attach a price list or catalog in PDF for convenient viewing;
  • Deliver lesson follow-up materials with video and audio, and much more.

So whether you are offering entertainment, education, or selling a physical product, multimedia, i.e., videos, photos, and more, is practically a must-have. And this is where the Domino CRM chatbot builder comes in handy.

‘Message’ Node in Telegram Chatbots: Photos, Video, Audio, and Documents

In any flow, you can add a ‘Message’ node, which, along with text, allows you to display photos, videos, audio, and documents through the chatbot.

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File requirements:

  • Images in chatbot messages: jpeg, jpg, png up to 10 MB, uploaded from device or via URL;
  • Videos in chatbot messages: mp4, mkv, avi up to 50 MB, uploaded directly to the message. Videos, as long as mp4 is involved, are displayed as playable media, not as files, making playback much smoother right inside Telegram; 
  • Audio in chatbot messages: mp3 up to 50 MB, uploaded directly; 
  • Documents in chatbot messages: doc, docx, gif, zip, pdf, svg up to 50 MB, uploaded directly into the message.

That is how simple it is to use multimedia in your dialogues with Domino CRM!