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September 15,2025

How to Work with Prompts for a Chatbot in Domino CRM

An AI-powered chatbot, capable of handling client interactions in Telegram swiftly and with full control, is a go-to-option for any business. It means unmatched efficiency with minimal effort and optimized resources! With Domino CRM, you can set up and configure such a prompt easily and in just a few steps.

We’ve already introduced our ‘AI Assistant’ node for flows. Today, our team will dive a little bit deeper into how to create the right prompt to power your chatbot. 

Writing Prompts for Telegram Chatbots

To get started, log in to your Domino CRM account. In the right-hand column, open the ‘AI Assistant’ section and click ‘+ Add Assistant.’ 

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The system will immediately redirect you to the prompt editing space. There, you’ll first assign a name to your AI Assistant, and then move on to writing the actual prompt for your chatbot.

A prompt is a text instruction that allows you to:

  • Define the assistant’s role, e.g, ‘You are a support specialist whose task is to answer client questions.’
     
  • Set the tone of communication, such as ‘Respond politely and professionally.’
     
  • Limit the scope of topics, like ‘Answer only questions related to the product.’
     
  • Specify the response format, for instance ‘Keep replies short—no more than 2–3 sentences.’
     
  • Handle fallback scenarios. It is of importance to define what exactly the chatbot must do whenever it turns about to be unable to provide an answer (say, notify the user of the limitation and suggest contacting a live agent). 
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Extra Settings Beyond the Prompt

In Domino CRM, the AI Assistant has two more settings that help fine-tune how the prompt works. These are ‘Temperature’ and ‘Knowledge base.’

1. Temperature 

This parameter controls how strictly or creatively the AI will respond:

  • Low values (closer to 0): Answers stick closely to the template with little variation.
     
  • High values (up to 1.5): Responses become freer and more diverse.

For a business chatbot in Telegram, the recommended range is 0.5–1.0. This one will strike a balance between accuracy and natural communication.

2a. Knowledge Base (manual input, optional)

You can build a knowledge base by adding questions and answers directly in the Domino CRM interface, in a regular FAQ format. The clearer and more specific the entries, the better the assistant will handle real client requests.

2b. Knowledge Base (file upload, optional)

If you already have a reliable knowledge base prepared in advance, feel free to upload it instead of entering everything manually.

  • Supported format is .txt
     
  • Maximum size should not exceeed 20 MB

This is particularly helpful if you have pre-written FAQs or standard answers for your chatbot on Telegram to employ right away.

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Once your prompt has been finalized, all it takes is to simply click on ‘Add Assistant’ in the lower right corner. Then go to the flow where you want to use the AI node, place that node, and select the assistant you just created.

That is it, all quick and simple!